Frequently Asked Questions

1. How long are shipping times?

Products are usually shipped within 1 - 3 days of you placing your order, and may then take up to two weeks to reach your doorstep. 

2. What's your return policy?

We offer a full money-back guarantee for all purchases made on our website. You are eligible for a full reimbursement within 14 calendar days of receiving your purchase. Instead of returning items you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability. Every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible you can donate your product to a local charity or recycle it.

3. Can I cancel my order?

Please note that orders are unable to be cancelled once they have been shipped. Cancellations are possible if your order has not been processed by our suppliers which typically takes between 1 - 3 days. Sometimes, orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: donate it, recycle it or enjoy it! 

If you'd like to cancel your order please send an email to info@somafitnessdepot.com 

4. What happens if I receive the wrong item?

If there's an issue with your order, wrong color, defective or not exactly what you wanted, then simply notify us, send along a pic and we'll give you a refund. You won't be asked to ship the product back to us. 

5. Do you offer exchanges?

We do not offer exchanges. However, if for any reason you did not get the exact product you expected, just let us know and we'll get you a new one.